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Terms of Use

The services of coolJAPANstore are provided by its parent company coolJAPAN inc. under the following conditions. By using the services on the website you agree to the conditions described below.

About Your Privacy

Please refer to coolJAPANstore's Privacy Policy.


You are restricted from using any information provided on our site in any way outside of those accepted by the personal fair usage rights described by the copyright law of Japan without receiving prior consent from the copyright holder. In the event that a problem arises due to copyright infringement, the customer is fully responsible for any fees or other responsibilities required to resolve the copyright dispute, and must resolve the dispute without causing hardship or loss to cool JAPAN inc.


You agree to take full responsibility for all actions performed with your account and password, and are responsible for the protection of your account and password information. Please note that coolJAPANstore and cool JAPAN inc. reserves the right to suspend accounts found to be used unlawfully.

See more about My account

Notifications and Communications

By creating an account you agree to receive notifications at the e-mail address registered to your account regarding orders, registrations, confirmations, product availabilities, credit card authorizations, order total changes, and other information regarding your orders from cool JAPAN inc. and coolJAPANstore.


After placing an order through coolJAPANstore you can check your order details under "Order History" of your account at any time. Your order is understood to be your offer of contract for shopping at When you place an order at, the contract will be completed only when the order status at your account becomes "Processing" and "Shipped". When the order status is "pending", the contract has not yet closed. Details with your order information will be sent from to the e-mail address registered. Please check that this confirmation e-mail has arrived. If e-mail does not arrive within 1 day after placing your order, please contact coolJAPANstore at by e-mail. However, we will process your order as soon as the payment has been confirmed and authorized. Please note that we may cancel orders with age-restricted items when you do not meet the age requirements. See more about'My account'.

Returns and Refunds

Due to the agreement between cool Japan inc. and our client companies, we do not accept refunds in principle. However, you may return item that have not been opened (taken out of the original manufacturer's plastic wrap) and in its original condition for a refund if it is returned to us within 30 days of delivery. We will provide you with a refund only for the price of the item through the payment method you selected when placing your order. However, the refund will not be subject to interest. Also, we will deduce the shipping fee, service charges and other necessary charges from the refund.

Return procedures cannot be done online. In returning an item or claiming a refund, please contact us my e-mail. Please note that if you return an item without contacting us first, as we are not able to identify you or verify conditions, we may not be able to give a refund. In the e-mail, please include your name, your order number, the catalog number of the item you want to cancel, charged amount from PayPal and the Name which the statement is addressed to. And also for security reasons, please contact us through the e-mail address registered in your account.


In case of our error or manufacturer defect, we will provide you with a full refund, and also reimburse you for the return postage by PayPal.
Please note that we are not able to accept returns of any opened items. No refund or replacement can be provided for any item that has been opened (taken out of the original manufacturer's plastic wrap).

See more about 'Return Policy'


We use SSL (secure socket layer) encryption technology to protect your personal information and ensure your safety when shopping at coolJAPANstore.

Customer Support

coolJAPANstore is committed to offering the best quality service to every customer. Contact us by e-mail in English, Japanese, Chinese, Korean, German or Spanish, should you require any assistance. We will normally respond within 1 or 2 business days. In case we learn about any delay or receive any other update from our suppliers we'll promptly update you with the latest information.

Contact us


Cookies are small text files with information stored on your hard drive. Cookies enable our system to recognize your browser each time you visit our website, and remembers items stored in your shopping cart. You can choose to disable Cookies on your computer by changing the settings of your browser. However, diabling cookies may limit certain features on our website such as completing orders.

Item Descriptions

All product information, including images, weight, and details of bonus extras, are subject to change without prior notice. While coolJAPANstore tries its best to keep the product information up to date, the information displayed on our website may become outdated. Similarly, while availabilities are updated everyday, unexpected delays and shortages may occur. In some cases, shipping charges may be subject to an update at the time of shipping, when actual order weight or number of packages becomes available, and it will be reflected on the charge for the order. In such cases, we will inform you before charging you, and only under your agreement will we dispatch the package after receiving the payment. Please let us know if you do now consent the changes, and we will cancel your order.

Related help topic "Shopping at coolJAPANstore"


The official prices for items at coolJAPANstore are set at Japanese yen. Though prices may be displayed in alternate currencies selectable by the customer, these prices are only for reference and may differ from those used by your credit card company or PayPal when processing the transaction. The exchange rates used to calculate prices in your reference currency are updated every couple hours.
coolJAPANstore tries its best to keep product information accurate. We will contact you with updated information on order price totals and order changes if by any chance we have listed an incorrect price for a product, or if a change to the weight of an item drastically affects the shipping charges. When you receive this notification, you may opt to continue or cancel your order.

Related help topic "Shopping at coolJAPANstore"

Customs/Import Duties

International customers are considered importers and must comply with all laws and regulations of the country in which the orders are received. You may be subject to import duties and taxes, which may be levied once the package reaches your country. If that happens, additional charges for customs clearance must be borne by you. We cannot predict or control what these charges may be, as they vary widely from country to country. Please contact your local customs office for further information. Also, we are required to show the accurate value of the items directly on the package.


PayPal will be the only option available when choosing your *payment method*. Payments by credit card or bank transfers can be made through PayPal.
When clicking *Confirm Order* on the *Order Confirmation* page, you will be transfer to the PayPal page. On that page,

After Completing Paypal Payment you must click "Return to coolJAPAN inc." button to complete your order process.
If you don't click the button and leave Paypal or turn off your computer, your order history may not be displayed in your account at coolJAPANstore.
In that case, you will have items in your cart, please delete them.

Please refer to PayPal official website for further details on how to use PayPal,. Customers living in Japan will be charged a consumption tax (5%) with any purchase.

Disclaimer of Warranties and Limitation of Liabilities



In the event that the need arises for litigation between the customer and cool JAPAN inc., the Tokyo Regional Court (Tokyo Chiho Saibansho) shall become the first and sole arbitrator for such litigation.

Modifications to Conditions of Use

coolJAPAN inc. reserves the right to change these Conditions of Use at all time.


Please refer to Contact us for enquiries.

Company Info

Company Name: coolJAPAN inc.
Address: coolJAPANstore (coolJAPAN inc.), Lotus Park 2F, 2-16-6, Ebisu, Shibuya-ku, Tokyo, 150-0013 JAPAN
Websites: ( - Online store in multiple languages and currencies ( -J-music multi information webzine in multiple languages