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Shopping at coolJAPANstore

Searching for Item

At coolJAPANstore, you can search products by entering keywords in the search box by categories or by artist names.

Search by keywords

Search by category

Please click on the category of the item you are looking for. Items registered in the category will be displayed.
As of September 2009, categories are as follows.

Search by artists

Search by Catalog number

When searching for an item by its catalog number please enter a hyphen ("-") between the letters and the numbers. Also, please make sure to type in the catalog number as written in the catalog.

If you are not able to find the item you are looking for, it may be that the item is not available for ordering through coolJAPANstore. We routinely remove older items that are no longer obtainable from our website. Also, it could be that the name or the title is spelled differently. We try to spell Japanese names and titles on our website according to the most frequently encountered spellings in English and other languages. Especially for artist name, we use spelling used in artists official websites. In case that artists name is originally written in Japanese (for example "浜崎あゆみ"), we register the artist names in most frequently encountered spelling. (for example "Hamasaki Ayumi").

If you cannot find the item you are looking for, you can search by the artist name first, then search the item from Show pull down menu.

If you still cannot find the item you are looking for on our website, then please let us know as much details related to the item as you can via Contact us

Item Price/Tax

For each item available at coolJAPANstore, the retail price is displayed based on Japanese yen. Whenever discount is available, our price and the amount you will save are also displayed. The displayed prices do not include shipping charges. Please make sure to place your orders online. You will be able to see the order details and an estimation of your shipping charges before you completing your order.

*Shipping charges maybe subject to change at the time of shipping. If there are any changes in shipping fees due to changes in package weight or number of packages, we will inform you via e-mail before shipping your order. We will only process shipping after you have agreed to the final charges and have completed the payment.

Item Prices

For your reference, we also display prices in various currencies. It is calculated by the exchange rate of the time and day of your website purchase. Please note that exchange rates fluctuate and the amount on your credit card billing statement in your currenciesy may be different from the amount displayed in your currencies displayed on our website or in our e-mails.

If you choose other currencies available on our site, we display the item price in the currency of your choice. For currencies not offered on this site, please search the web for currency converters to check the price in any currency of your reference. Please note that as exchange rate fluctuates continuously, the charge on your credit card billing statement in your currencies will be different from the amount in displayed on our website and in our e-mails.

Japanese Consumption Tax

For sales within Japan, there will be a 5% consumption tax applied to the price of every item purchased. In such cases, the total amount on your billing statement will include consumption tax.

VAT/Import Duties

If you order from outside of Japan, you may be subject to VAT/import duties, which may be levied after the package reaches your country. If that happens, additional charges for customs clearance must be borne by you or the recipient of the order. To find out any details of what these charges may be, please contact the customs office of the country in which your order is to be received.

First Pressing Editions

First press editions are limited in quantity. They are occasionally sold out before the item is released. If the first press edition becomes sold out, we will provide you with the later regular pressing. After the first press edition is sold out, all item details including catalog numbers and prices usually remain unchanged.

Limited Editions

Some items are released in limited quantity or for a limited period of time. Whenever they are sold out, or the period is over, no additional editions are pressed/manufactured.

The TV Standards

There are 3 types of TV standard broadcasting.

All DVDs available on coolJAPANstore are NTSC formatted. Please make sure your DVD player, videocassette players, and TV are NTSC-compatible before completing your order.

Please note that you cannot return any items that have been opened.
When you return items on agreement between coolJAPANstore and you based on our company policy, the shipping charge to the depot specified by coolJAPANstore will be on you.

After we received the items and check that there are no damages, we will return the amount deducting expenses such as service charges from the purchased amount. Usually, we will arrange refund within 3 to 5 days after we receive the returned item.

DVD

There are 6 region codes. Usually, DVD players sold in one region are compatible only with DVD titles encoded for that region.

Most DVD titles available at coolJAPANstore are encoded for Region 2. Please make sure your DVD player is compatible with region-2 discs before finalizing your order. Also make sure that your TV is NTSC-compatible.

There are a few DVD titles that are playable in all regions. Such titles are indicated as "Region Code: ALL" under "Edition Details" in item pages. If the indication is missing, then it must be assumed that the title is encoded for Region 2. Please make sure that your DVD player can play region 2 DVDs before completing your order, Please note that you cannot return any unsealed items fundamentally.

When you returned the item on agreement between coolJAPANstore and customer based on our companys policy, the shipping charge to a depot specified by coolJAPANstore will be on you.

After we received the item, we will return the amount that deduct actual expenses such as service charge from purchase amount when we make sure there is no damage on it. Usually, we will arrange refund within 3 to 5 days after we received the returned item.

HD DVD

HD DVDs titles can only be played on HD DVD players. They cannot be played on conventional DVD players or Blu-ray players. Alternatively, Twin Format discs have a layer that is playable also on conventional DVD players. Such titles will be shown as "Format: HD DVD Twin Format" in the item details page. *We will add accurate information on regional encoding as they become available, but for the time-being, please assume that HD DVD titles available at coolJAPANstore are encoded for Region-2.

Blu-ray

Blu-ray titles can only be played on Blu-ray players. They cannot be played on conventional DVD players or HD DVD players. There are 3 region codes for Blu-rays as listed below, which differ from DVD region codes.

At the moment, most Blu-ray discs released in Japan are region-free. But please do read the instruction of your Blu-ray players and make sure that the item you are going to purchase is playable on your player before completing your orders.

DVD-Audio

DVD-Audios can only be played on DVD-Audio players and DVD players that are compatible with DVD-Audios (please check the manual of your DVD player, or look for DVD-Audio logos for details). DVD-Audios cannot be played on regular DVD players or CD players.

SACD (Super Audio CD)

SACDs can only be played on SACD players, and cannot be played on regular CD players. Alternatively, SACD Hybrid disc have a layer that is playable also on regular CD payers. Such titles will be shown as "Format: SACD-Hybrid" in the item details page.

Copy-controlled CD (CCCD)

"rolled CDs can only be played on standard CD players. They cannot be played on PCs and other CDR drives.

Product Images

Please note that product images may differ from the actual product.

Product Details

All details listed under Product Details are subject to change, including Product Information, prices, and release dates of products. While manufacturers try to make products that are preordered available by the release date delays may occur. So please refer to the release dates as estimates of product availability. We would update our website with any information regarding change or delays if it were to occur. Also, if any pre-ordered products do not become available within one week after the scheduled release date we will send you an e-mail with updated information on the new release date.

Availabilities and Delays

Availability will not be displayed on the item page. When the item is no longer available, or you try to purchase larger quantities at once, this remark would show up in your shopping cart.
Products marked with *** don't exist in desired quantity in our stock.You can buy them anyway and check the quantity we have in stock for immediate deliver in the checkout process.
If you still want to purchase the amount you have requested, please follow the process. We will send information via e-mail at the subsequent day.

For guarateed purchase we recomment to purchase within the available quantity.
If you wish wish to purchase the item not in stock or in large quantities, we will inform you about further availability by e-mail.
The "Add to Cart" icon will not be displayed on the item details page, wehn out of stock.
(Products marked with *** dont exist in desired quantity in our stock.You can buy them anyway and check the quantity we have in stock for immediate delivery in the checkout process.)

Items Not Available For Orders

You can no longer purchase/pre-order items if the Add to Cart icon is not displayed on the Item details page.
We can not accept orders if the item is out-of-print, goes out of stock or its sales become suspended/postponed. However, if the item is out of stock, the "Add to Cart" icon will be displayed as soon as the item once again becomes available for sales.

Shipping Items

Advanced purchase

We are able to ship items on the release date or on the arrival date if they are pre-ordered early or before the arrival date. However, it may take additional time if pre-orders are only received right before the release date, or if supplier received more pre-orders than they are able to fulfill on the release date.

Ordinary purchase

The item is expected to become available for shipping in 1-3 business days after its release date.

What to do in cases of delay?

We send the orders once all items included are available. If any items are delayed, the shipping of your order will be delayed until that item arrives. The Following options are available:

Cancel Delayed Item:

You can cancel delayed items to have the rest of your order be shipped sooner. To do so, please contact us via Contact us. Please include your order number and the catalog number of the delayed item. We will process refunds as we cancel the item for you.

Ship Orders Separately

Please process each purchase separately to have items delivered to differentaddresses. *We deliver items to one address only for each processed order.

Using My Cart

Add an item to your shopping cart by clicking on the "Buy Now" or "In the Cart" button. You can view items in your shopping cart at any time by clicking on the shopping cart icon Shopping Cart located at the upper left corner (Under the logo of the coolJAPANstore) on our website.

Saving/Deleting Items

You can delete items you don't want to order by checking "Remove" when viewing the content of your shopping cart.

First Press Editions/Limited Editions

Orders will not be placed until you proceed to check-out from the shopping cart and finalize your order. Bewarde that some items such as first press editions or limited editions in your cart may become sold out before you place your order.

Changing Quantities of Items

You can change the quantity of each item in your shopping cart by first viewing your cart, typing the desired number of quantity and finally clicking the "Update" button.

Limitation of Buyers

Some products are only available to customers living outside Japan. Any products with such limitations will have a notice on the product detail page.