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Privacy Policy

coolJAPANstore (coolJAPAN inc.) recognize and understand the importance of privacy and commits itself in protecting the security of your personal information with utmost care as described below in this Privacy Policy. In using our website, you are accepting the terms and conditions of this Privacy Policy.

Personal Information

In this Privacy Policy, we define Personal information as any piece information, or any combination of information that can be used to identify an individual.

How We Use Your Information

Personal information you have entered on coolJAPANstore (coolJAPAN inc.), including your name, gender, date of birth, shipping address, billing address, phone number, email address, and credit card details, are collected and stored by coolJAPANstore (coolJAPAN inc.). Other information such as records and details of your orders, IP (Internet protocol) address, and URL (Uniform Resource Locator) of the link website which our website is linked to, will be collected and stored automatically.

How We Collect Your Information

Information we collect will only be used sfor the purposes of providing our services, processing orders, and for providing customer support whenever necessary. However, the information may be collected for performing statistical analysis and to monitor online activities in order to improve our website and services quality.

Release of Personal Information

We will never release personal informations except the conditions below:

Protecting Your Personal Information

We apply a number of technological measures against unauthorized access and computer viruses to ensure the prevention of loss, corruption, alteration, and theft of personal information.

Your personal information is protected by your password.
We use a technology called SSL (Secure Socket Layer) to encrypt your personal information when logged in, and when you place your orders. The technology effectively lowers the risk of theft and alteration of your personal information when it is transmitted through the Internet.


We transfer small pieces of text called Cookies to your hard drive, which enable our system to recognize your browser every time you visit our website, and enables items to be stored in your shopping cart. You can disable your computer from accepting Cookies by changing the settings of the browser. However, disabling Cookies makes certain features of our website, such as placing orders, unavailable.

Your Rights

We recognize your rights to disclose, make changes, discontinue its use, and delete your own personal information we have collected, and when demanded or requested, we will respond without objection as soon as possible.
You can view and make changes to your personal information by signing into My Account.

Compliance Program

coolJAPANstore (coolJAPAN inc.) observes all applicable laws and regulations of Japan pertaining to the protection of personal information, and continues to review and make efforts to improve its compliance program including but not limited to this Privacy Policy.