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Shipping & Returns

Worldwide Shipping

We ship worldwide to any country where Express Mail Service (EMS) is available.

Note about Shipping address

We will ship to the address you registered at coolJAPANstore.

You can check which address your order will be sent to in "Order History" or in the confirmation mail from us.

Note:
As of September 2009, mail from PayPal may contain a different address if your shipping address is different from the one you registered to your account at coolJAPANstore.
Orders will be shipped to the address registred on our site, prior to any eventual address registred at PayPal.

Available Shipping Methods

Express Mail Service (EMS)

Orders are usually delivered in 3-6 days after shipment.

EMS is only available for the countries listed on this page.

Online shipment tracking is available. Please click on "Order history".to find out your orders tracking number.

Signature of the recipient will be required upon delivery.
In case you are absent at the time of delivery, your local post office/courier will either leave a note with contact information or attempt to redeliver.

In case you do not receive your order in the span of time mentioned in our shipping confirmation e-mail, please call your local depot/post office to see if they might be holding the parcel for you.

In some countries couriers may charge a clearance- or processeing fee independent from the customs duty (see below for more information).

Air Mail (Small Packets)

Small articles can be sent at a lower rate than EMS (Express Mail Service) or Parcel Post.
Although, Delivery date will be later than EMS.
Orders are usually delivered in 5-12 days after shipment.

*May take up to 8 weeks. Check average deliverey days at Japan Post Service
In case the delivery is delayed, please call your local post office to see if they are holding a parcel for you. If it is not there, please wait for up to 8 weeks (from the shipping date) and if it is still not delivered, then please contact us.

The package for this order method cannot exceed 2kg (printed matter, books and magazines, 5 kg). There is also a limit for its volume. For details, please refer to Japan Post Service. If your order exceeds either limits, the shipping method will need to be changed to EMS. We will contact you by e-mail and may send invoice for the change of shipping cost.

If EMS is not available in the country of the address, please select a different method other than Air Mail.

To keep costs low, packages sent by Airmail are not registered. Therefore, signature of recipient is not required on delivery. If you would wish to have your package delivered more securely, reliably and quickly, we recommend you choose EMS (online tracking is available).

In some countries couriers may charge a clearance- or processeing fee independent from the customs duty (see below for more information).

SUPER SAVER SHIPPING

Economy Air (SAL)

Orders are usually delivered in 1-3 weeks after shipment, but may take up to 12 weeks.
SAL is only available for the countries listed on this page.

Packages sent by Economy Air (SAL) are loaded on airplanes when there is extra space. This lowers the shipping charges, however, it takes longer time for delivery.
Online tracking is not available.
Please call your local post office in case of a severe delay. Maybe they are holding a parcel for you. If not, please allow up to 8 weeks (from the shipping date) for delivery, as airplane cargospace availability varies. If still not delivered, please contact us.
The package for this order method cannot exceed 30 kg. There is also a volume limit. Please refer to http://www.post.japanpost.jp/int/service/dispatch/sal_en.html for details. The shipping method will need to bechanged to EMS should the package exceeds either limits. Please select a different method other than Economy Air (SAL) if EMS is not available in your destined country.
To keep costs down packages sent by Economy Air (SAL) are not registered. Therefore a signature of recipient is not required on delivery. If you would wish to have your package delivered more securely, reliably and quickly, we recommend you choose the EMS shipment method (online tracking is available).
In some countries, couriers may charge clearance fees independently from the customs duty for processing the packages. (See below for more information.)

Domestic Shipping (Shipment within Japan)

Orders are usually delivered in 1-2 days after shipment.
Shipping cost is 500 yen flat throughout the country.

NOTE:
The delivery times given above are estimated times taken for a package to be delivered after shipment. These estimates do not include the time it will take for the order to become available for shipping (for example, items not yet available or other processing delays).
Japan Post have a list of countries where there are delays, available by clicking here. If your country is listed please allow extra time for the packages to be delivered.

Shipping Charge

Shipping charge vary depending on order weight, shipping method, and the region of the country where the order is to be shipped.

Our shipping charges include handling fees.

A shipping charge estimate will be given to you online before finalizing your order.

To complete your order, you will need to click on ‘Confirm Order’ on the ‘Order Confirmation’ screen. (If you are paying my PayPal, your order will not be complete unless you click on the orange link ‘Return to coolJAPAN inc.’ button.)

*Shipping charge may be subject to an update at the time of shipping. In such cases, we will notify you in advance before your package ships. The receipt enclosed in the package will not reflect any updates.

Shipping Options

When you order items with different release dates, we will ship your order once all items becomes available unless specified otherwise.

Therefore, the package will usually ship on the date of your items latest release date.

If you wish for your items to be delivered as they become available, please complete then items in separate orders.

eg. Date of order: 2009.2.22

Order contains 2 CDs to be released on 2009.3.3 and 5 CDs to be released on 2009.6.12.

Usual order (all in 1 order)

All 7 CDs will be shipped together as soon as the CDs to be released on 2009.6.12 become available.

In a hurry (in 2 separate orders)

Complete your order for the 2 CDs to be released on 2009.3.3. (This order will be shipped as soon as the items to be released on 2009.3.3 become available. Order should be delivered in 206 days after shipment, if you choose EMS as your shipping methods.)

Next, after checking that your cart is empty, complete your order for the 5 CDs to be released on 2009.6.12. (This order will be shipped as soon as the items to be released on 2009.6.12 become available.)

Tracking Your Order (Available for EMS only)

For orders shipped by EMS , online tracking will be available on the Japan Post website. After your order is shipped, the tracking number will show under "Order History" on your account. You will be jump to the Japan Post website where you can track your order.

Please be aware that it may take 1-2 days before online tracking becomes available. Until then, the following message may appear, but please ignore it and try again later: "The EMS item number was not found. Please check the item number once again."

Customs Duties and Import VAT

The recipient of a package will be regarded as importers by the customs office. You may be subject to import duties and taxes which may be levied once the package reaches its destination. In such cases it will be the responsibility of the recipient of the package to settle the payment.

Customs duty payments are usually collected when packages are delivered, but depending on the area, you may need to visit your depot/post office to complete your payment in order for you to receive your package.

Minimum Values

There are countries and regions where a minimum value is set for its custom duties. For further details please contact your counties customs office.

Please note that under no circumstances is it possible for us to declare the value of any package lower than its actual value. coolJAPANstore complies with all regulations and laws to ensure all packages are delivered without unnecessary problems or delays.

Clearance Fees

Some couriers may charge clearance fees independently from the customs charges and tax. If that happens, it will be the recipient’s responsibility to settle the payment along with any other customs duties. Clearance fees may also vary depending on the shipping method of your choice.

For details on what these fees may be in your country, please contact your local post office or custom’s office.

Undeliverable Packages

There are cases where packages are returned to us as ‘undeliverable’ from the post office. This occurs when either the shipping address is incorrect, the local post office/courier fails to deliver the package, the package was unclaimed, the recipient did not pay the customs tax, or the package was refused by the recipient.

When undeliverable orders are returned to us we will contact you at your registered email address and verify the addresses etc. and reconfirm your intention for redelivery.

If you wish for it to be redelivered you will need to pay for the shipping fee, and we will ship your order as soon as we confirm your payment.

If you do not wish for it to be redelivered we will cancel your order and refund your payment after deducting the shipping payment and other handling fees and charges.

If we are unable to contact your or unable to receive a reply from you within a month of contact, we will regard that you do not wish for your order to be redelivered, and process your order as cancelled.

Confirmation emails are sent after orders are shipped. The estimate amount of time for you order to be delivered will differ depending on the shipping method. If you are unable to receive your package during the time span scheduled, please contact your local depot/post office and check if they are able to keep the package for you. If you are absent at the time of the attempt of delivery was made your local depot/post office will be holding on to your package until you claim it.

Shipping to APO/FPO Address

If you wish to ship to an APO/FPO address (US military base), please select Registered Air Mail, Air Mail, or SAL as your shipping method. EMS parcels can not be delivered into US military bases. Also, there may be restrictions on types of items that can be delivered into the military bases. Please check that items included in the order are permitted In the military base before placing your order.

Availabilities and Shipping Charge

Please note that pre-ordered items’ availability may change without prior notice due to our supplier while we do our best to ship all orders. The availabilities listed on our web site are estimates, not guarantees.
In such cases, coolJAPANstore will distribute the item as soon as they become available in order of pre-orders received.

In case of any delays we will continue with our efforts to fulfill orders as soon as possible. However if the item is delayed for over a month, your order will be cancelled and fully refunded.

IThe exact shipping charge will only be determined when exact details on the dimensions and weight of the order becomes available. Should the package be too large or too heavy to be sent by SAL (Maximum Dimensions: Width + Weight + Depth = 900mm, Maximum Weight: 2kg), the shipping method will need to be switched to EMS. In either case we will contact you for your approval before shipping your order.

For more details, please see the "Availability and Delays" section of our "Shopping at coolJAPANstore" page.

How We Package Orders

Every order is carefully packaged to prevent damage.
After carefully inspecting each item we pack them in bubble wrappings before sending them in a sturdy carton to prevent any damages.
If the product contains bonus extras we will send them together as a bundle.
We use larger cartons whenever necessary to prevent damage.
*We have various sizes of cartons to fit orders according to size and shape.